Privacy Policy

Privacy Policy (Personal Data Processing Policy)

1. General Provisions

This Privacy Policy regulates the procedure for collecting, using, storing, and protecting personal data of users of the mertech.kz website (hereinafter referred to as the "Website").

Personal data processing is carried out by TOO "PROSYSTEMY Center," registered at the address: 184 Tazhieva St., 3rd floor, Almaty, Kazakhstan (BIN 110640020127) (hereinafter referred to as the "Operator"). The Operator follows the Law of the Republic of Kazakhstan "On Personal Data and Their Protection" No. 94-V dated May 21, 2013.

2. Types of Personal Data Processed

While using the Website, the Operator may collect and process the following personal data:

Full name;
Contact details (phone number, email);
Delivery address (when placing an order);
Payment details (for financial transactions);
Device information, IP address, and cookie files.

3. Purposes of Personal Data Processing

Personal data is processed for the following purposes:

Processing and fulfilling orders, delivering goods;
Providing user support, responding to inquiries and requests;
Improving the Website’s functionality and analyzing user behavior;
Sending notifications, promotions, and marketing offers (with user consent);
Complying with legal requirements.

4. Transfer of Personal Data to Third Parties

Users’ personal data may be transferred to third parties in the following cases:

To courier and transport services for goods delivery;
To banks and payment systems for processing payments;
To government authorities as required by law.

5. Storage and Protection of Personal Data

The Operator takes all necessary measures to protect personal data from unauthorized access, modification, disclosure, or destruction. Data is stored only for the period necessary to achieve the processing purposes.

6. User Rights

Users have the following rights:

To obtain information about their personal data;
To request correction, updating, or deletion of their data;
To withdraw consent for personal data processing;
To file complaints with the relevant authorities if their rights are violated.

7. Use of Cookies

The Website uses cookies to enhance user interaction and for analytics. Users can disable cookies in their browser settings, but this may affect the functionality of the Website.

8. Changes to the Privacy Policy

The Operator reserves the right to make changes to this Policy. The updated version takes effect from the moment it is published on the Website.

9. Contact Information

For questions regarding personal data processing, please contact:

Phone: +7 727 2 700 800
Address: 184 Tazhieva St., 3rd floor, Almaty, Kazakhstan
Email: [insert email address]