In the modern retail business, increasing operational efficiency and improving customer service quality is crucial. One of the key factors contributing to these improvements is automation. MERTECH presents its innovative VISION-AI technology, implemented in self-service scales and packing scales. These devices use artificial intelligence to automatically recognize products, significantly improving the weighing and customer service process.
Problems Solved by Smart Scales
One of the main issues faced by retail stores is long queues. In typical self-service stores, customers are forced to stand in two lines: one for the packing scales and another at the checkout. Waiting time can account for up to 25% of the total visit time, negatively affecting the customer experience. Some customers, frustrated by the long wait, may switch to other purchasing methods, such as delivery services from competitors.
Smart scales with VISION-AI technology solve this problem by significantly speeding up the weighing process. The system recognizes products in a fraction of a second, saving customers from having to search for products in the catalog. This increases the store's throughput by 17,000 people per year and improves the customer experience, leading to higher customer loyalty.
The second issue is slow staff performance, especially in stores with high staff turnover. Without smart packing scales, cashiers spend time searching for product codes and often make errors, slowing down the checkout process. On average, cashiers spend up to 15% of their work time weighing products, especially if they are rare or non-standard items.
With the VISION-AI system, scales automatically recognize products, eliminating the need to memorize codes. This speeds up the process and saves up to 1,500 working hours per year. New staff can learn to use the device in just a few minutes.
The third issue is product mismatches, which occur due to errors in weighing or fraudulent attempts. Sometimes customers or cashiers enter the wrong code, resulting in excess or insufficient stock in the store's database. VISION-AI solves this problem by recognizing products with 99% accuracy, greatly reducing the likelihood of errors and eliminating mismatches.
How VISION-AI Smart Scales Work
VISION-AI technology uses artificial intelligence and neural networks to recognize products on the weighing platform. It learns with each new weighing, improving the accuracy of its recognition. Regardless of the packaging—whether it is transparent bags, nets, or stretch film—the system accurately identifies the product, even if part of it is covered by a hand.
The devices can recognize a wide range of products, including vegetables, fruits, nuts, candies, dried fruits, and more. Notably, the system works even when the product is partially covered, making it more versatile.
Advantages of VISION-AI Technology Models
- Fast and accurate product recognition — systems quickly identify products, speeding up service and minimizing errors.
- Automation of cashier work — automatic product recognition frees cashiers from searching for codes.
- Increased store throughput — by speeding up the process, the number of customers served per year increases.
- Reduction of errors and mismatches — high accuracy of recognition helps prevent errors in inventory and product accounting.
- User-friendly interface — simplicity of use minimizes training time for employees.
MERTECH's Smart Scale Models
MERTECH has developed several models of scales with VISION-AI technology that can be adapted to different needs. These include:
- M-ER 725 and M-ER 727 — versatile models for self-service in the sales floor. These scales provide high product recognition accuracy and can be used in dark stores or dark kitchens.
- M-ER 828 — designed to automate cashier work. These scales do not have label printers but send information directly to the POS system, simplifying the service process.
Conclusion
MERTECH's VISION-AI technology represents a significant step forward in retail automation. Smart scales with product recognition not only improve the efficiency of stores but also enhance the customer service experience by reducing wait times and improving service quality. These devices help businesses save resources, improve accuracy in inventory and accounting, and reduce risks associated with staff errors.
If you want to improve your business's efficiency, MERTECH offers optimal solutions with smart scales featuring VISION-AI technology, which can be ordered through the official website or dealer network in Kazakhstan.
